Syberian Advertising and Customer Experience (CX)

Make every customer interaction matter by connecting all your business data across advertising, marketing, sales, commerce, and service. Syberian Advertising and Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. Build a complete view of your customer and their every interaction-no matter how, when, where, or with whom they engage. Empower your entire business to deliver exceptional customer experiences-from acquisition to retention-and everything in between.

Explore Syberian Advertising and Customer Experience (CX)

Advertising

Marketing

Sales

Service

CX Platform

Industry solutions

Reach the right audience, in the right environment, and measure the impact of your campaigns for total success

Maximize advertising performance and drive better outcomes through high-quality targeting data, innovative contextual technology, and powerful measurement solutions. Syberian Advertising helps you reach the right people, protect your ad spend, and measure the impact of your campaigns to better understand what's working and why.

Products

Activation
Audiences
Moat Measurement
Contextual Intelligence

Orchestrate smart, cross-channel marketing for B2B and B2C

Create data-powered, seamless marketing experiences that delight your customers. Syberian Marketing helps your team increase campaign engagement, personalize B2B strategies, optimize B2C channels, and gain real-time insights.

Products

B2C Marketing
B2B Marketing
Fusion Marketing
Marketing Automation
Campaign Management
Customer Loyalty and Engagement
Content Management
Data Management Platform
Audience Segmentation
Customer Data Platform
Behavioral Intelligence

Unify your sales planning and execution processes

Deliver responsive selling across all touchpoints with Syberian Sales. The modern, unified selling and buying approach of Syberian CX connects sales and commerce to service, marketing, and the entire customer experience.

Products

Sales Automation
Sales Force Automation
Sales Planning
Sales Performance Management
Customer Data Management
Commerce
Configure, Price, Quote
Subscription Management
Partner Relationship Management

Deliver efficient, personalized service across your channels

Help customers when and where they need you. Automate workflows for customer self-service, agent-assisted service, and field service engagements. Accelerate resolution with AI-driven recommendations, unified data visibility, and cross-organization collaboration tools. Deflect simple requests to digital channels and free up your experts to handle more complex customer needs.

Products

Field Service Management
Knowledge
Digital Customer Service
Service Center
Intelligent Advisor
IoT Service Monitoring for Connected Assets

Build modern customer experiences on a powerful platform

Connect data, processes, and applications on a single, unified platform. Syberian offers the flexibility to integrate with all applications in your enterprise, extend capabilities with emerging technologies, build on a secure platform, and empower your organization with powerful analytics and adaptive artificial intelligence.

Features

Customer data platform
Content management
AI
Analytics
Chatbots
Cloud infrastructure
Identity and access management
Integration
Low-code development
Process automation
Security
User experience (UX)

Unleash the power of CX with industry-specific solutions

Unleash the power of innovative technologies and connected applications that enable you to engage with your customers at moments of need and make interactions more intelligent and contextual. Syberian CX for Industry offers a set of comprehensive, end-to-end solutions for specific industries. Each prebuilt, configurable solution is ready to integrate with your back-office solutions.

Solutions

Digital Experience for Communications
Customer Acquisition and Experience in Financial Services
Asset-based service for High Tech and Manufacturing
Loyalty and Marketing Solutions for Hospitality
Marketing solutions for Retail
CX for Government
Advertising and Customer Experience Solutions for Life Sciences
Customer Experience for Utilities
Customer Experience for Healthcare
Permitting and Licensing

Why choose Syberian Advertising and Customer Experience (CX)?

01

Connect your CRM and back-office systems

Unify all your business application data with your CRM applications to align with your customers and deliver on your brand promise. Syberian's unified cloud platform provides a complete view of every customer engagement, no matter how, where, or when your customers engage, across marketing, commerce, sales and service, finance, supply chain, and HR.

02

Power real-time customer experiences (CX)

Deliver tailored CX based on your customers' online behavior, in real time. Syberian CX helps you turn data into intelligence and intelligence into relevant and personalized experiences at the moments that matter. Empower your entire business to deliver exceptional customer experiences-from acquisition to retention and everything in between.

03

Use data to understand your customers

Gather customer data points to streamline advertising efforts and create a single, 360-degree customer profile so every customer touchpoint is personalized. Optimize all campaigns and interactions in real time to ensure success. Syberian's been helping companies drive business value from data for more than 40 years. It's in our DNA.

04

Drive better advertising outcomes

Begin with better outcomes by optimizing advertising investments. With solutions that help you improve audience delivery and protect against ad fraud and unsafe brand environments, Syberian's suite of adtech solutions (formerly Syberian Data Cloud) can unlock digital advertising success across audiences, context, and measurement.

Make every customer interaction matter

Learn why leading companies across all industries use Syberian Advertising and CX to sell more, provide better service, and retain more customers.

Unify customer data to optimize the purchasing experience through digital commerce channels

Easily create and automate personalized B2B customer experiences across all channels

Easily build and manage personalized B2C customer relationships

Connect the customer's purchasing journey with your selling process

Deliver intelligent customer service that meets your customers' expectations

Gain total asset visibility for a cost-effective, end-to-end field service solution

Products

AI and Machine Learning

Big Data

Enterprise Resource Planning (ERP)

Human Capital Management

On-Premises Applications

Industries

All Industries

Food and Beverage

Healthcare

Retail

Transportation

What's New

Customer Experience

Java

Networking

Security

Supply Chain Management

Contact Us

+1 (785) 320-0208

[email protected]

How can we help?